My wife and I recently purchased a Mini at your dealership; We wanted to feedback that we were very impressed with the service and communication we received from Chris Webb. I had been looking at Minis for a number of weeks and Chris was able to provide us with a written detailed description of the car, features and pictures within an hour. We travelled for two hours from Oxfordshire and we were not disappointed.  We think he is a great asset to the dealership and we will be using and recommending your dealership to friends and family.

MR - August 2016 - Stamford

I am writing to express my thanks to your staff when, on holiday in Suffolk i had a problem with my old Volvo V70 when the door over the petrol cap became locked and immovable.  I arrived on your premises last week, and explained the problem to reception desk.  Immediately a mechanic came out to the forecourt and diagnosed the problem and explained it very clearly.  He was most helpful and i thank him.

He then passed us back to the reception where an appointment was made for the work by on Thursday and Daniel arranged a life to Ipswich center and told us which bus to get for the return and also provided some very useful information about Ipswich and the area - all of this helped us to enjoy our holiday which could have been messed up.  Volvo's cannot go very far without petrol!  Excellent and outstanding service so again, many thanks to Daniel and other contributors!

AG - Aug 2016 - Ipswich

Thank you so much for your help with getting my new car. I love her!

Beth - July 2016 - Bury St Edmunds

I recently purchased a Mazda 3 Sport Nav [demonstrator] from your Ipswich showroom.  The initial enquiry commenced with the Sales Manager, Luke, . The car I bought wasn't available at the time.  However the way in which I was treated encouraged me to enquire later. Subsequent sale negotiations on a revisit were handled by Donnie Cabrera, whom is I understand is a new member of your staff.   Having managed a very large group of personnel in my long career in public service I am aware how easily some people complain, however thanks and compliments are less often made.  I have to say I was very impressed with Donnie's communication skills, pleasant manner and gracious aspect as we moved to finalize the deal which included the  part-exchange of my Toyota  car.  He was well mannered to me and charming towards my wife.

Luke and Paul Cox were also very helpful to in assisting in the change of the cherished registered number of my former car to the new one.  They both tactfully mentored Donnie, when needed, in ensuring all went smoothly.  I have bought many cars over the last fifty years, mainly from Main Dealers and can say without doubt that your team were the most efficient and pleasant I have before experienced.  They were professional and knowledgeable and I feel Donnie is to be commended for his performance, especially due to his relatively new time in your company.

PG - July 2016 - Ipswich

I recently purchased a Mazda 3 Sport Nav from your Ipswich showroom. The initial enquiry commenced with the Sales Manager, Luke The car I bought wasn't available at the time.  However the way in which I was treated encouraged me to enquire later. Subsequent sale negotiations on a revisit were handled by Donnie Cabrera, whom is I understand is a new member of your staff.   Having managed a very large group of personnel in my long career in public service I am aware how easily some people complain, however thanks and compliments are less often made.  I have to say I was very impressed with Donnie's communication skills, pleasant manner and gracious aspect as we moved to finalize the deal which included the  part-exchange of my Toyota  car.  He was well mannered to me and charming towards my wife.  Luke and Paul Cox were also very helpful to in assisting in the change of the cherished registered number of my former car to the new one.  They both tactfully mentored Donnie, when needed, in ensuring all went smoothly.  I have bought many cars over the last fifty years, mainly from Main Dealers and can say without doubt that your team were the most efficient and pleasant I have before experienced.  They were professional and knowledgeable and I feel Donnie is to be commended for his performance, especially due to his relatively new time in your company.

PG - June 2016 - Ipswich

Dear Ian, thank you for all your help with purchasing my new car. You made it such an easy and pleasant experience and explained everything in such detail. Thank you. 

S - June 2016 - Bury St Edmunds

Just a quick 'Thank You' to a sales person called 'Mike' and Alex Talbot for being so helpful and professional whilst negotiating my recent purchase of a Mazda CX 5. Their help and sound advice proved invaluable.

GC - June 2016 - Bury St Edmunds

We really appreciate all you did for us on both vehicles.  Thanks for your patience with me and your help at all times!

P & B - May 2016 - Bury St Edmunds

Dear Ian, Truly thank you for all your help and support in purchasing our new Kia Rio, we love it! A special thanks for the extra touches when we picked the car up. 

TS & WS - April 2016 - Bury St Edmunds

Dear Ian, thank you so much for your help & courtesy from the moment I came through Donalds' door. I am loving my Picanto and finding it easy to adapt to. You put no pressure on me to buy and I was able to think what I wanted and choose accordingly. And what a good finance offer, to boot! Many thanks.

JK - April 2016 - Bury St Edmunds

Just a brief note to thank you and your team for your help and kind attention to my wife and me as we purchased our brand new Mazda3 Nav Sport. The service we received was first class. Nick Grayson was very helpful and even took time to phone us to make sure everything was OK a few days after we drove it home. Our Thanks again. 

SC & TC - April 2016 - Stamford

Donalds Kia of Bury St Edmunds treats it's customers like family. Always friendly. Ian made the buying process so easy and explained every step.

NR - April 2016 - Bury St Edmunds